Healthcare Support Services

Healthcare Support Services play a vital part in the smooth running of healthcare services. Individuals undertaking this framework may have a wide range of job roles eg porter, housekeeper/housekeeping assistant, catering manager /assistant, medical records supervisor/clerk, estate manager/worker, etc (this list is not exhaustive). The combined qualification within the framework has been designed in consultation with representatives from the sector so that it is flexible enough to cater for such a broad range of roles. If you undertake an Apprenticeship, you’ll also need to achieve Functional Skills in English and Maths, which we will deliver.


 What’s included in the qualification? 

You’ll need to complete a combination of mandatory and optional units to achieve the whole qualification. Your VTS assessor/tutor will explain this in full.

Mandatory units include:

  • Introduction to personal development Health, social care or children and young people’s settings
  • Introduction to communication in health
  • Introduction to equality and inclusion in health, social care or children’s and young people’s settings
  • The role of the health and social care worker
  • Contribute to health and safety in health and social care

 How will I be assessed?

We’ll come to your workplace to see you once  every four weeks to carry out assessments and observations.

 What progression routes are there?

Learners may progress from this pathway to further qualifications specific to their work context. These may include further   Apprenticeship frameworks, QCF qualifications or other work related education and training.

 What are the costings and how do I enrol?

To check eligibility, contact us on 01702 353557 or email [email protected] for more details.

Under the Government’s Apprenticeship Reforms of 2017,  employers have to make a contribution to the cost of training . We’ll discuss and agree this before carrying out an Initial Assessment with each individual learner, which could lead to enrolment if this qualification is appropriate.


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The Skills funding agency is a Co-Financing Organisation with a programme to tackle worklessness and workplace skills issues. To be able to draw down the ESF funds for projects, the skills funding agency needs to be able to fund an equal amount of similar activity from its other budgets – this is known as match funding. Your Apprenticeship may be match funded.