Heathcare Support Worker level 2

Who is this Apprenticeship for?

Healthcare Support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individuals conditions, checking on their overall progress, comfort and wellbeing. Depending on where you work, you may also help them eat, drink, wash, dress or go to the toilet

What are the entry requirements?

You should ideally be working over 30 hours per week. You must have basic literacy, numeracy and communication skills on which the apprenticeship will build. You must also have the potential and opportunity to gain evidence for the qualification in the workplace.

VTS will carry out an initial assessment/interview to verify that this is an appropriate programme for you. We will ensure that you have a fair opportunity to demonstrate your
ability, and we’ll recognise your prior qualifications and experience.

What does the course comprise?

The Healthcare Support Worker standard will work on the following aspects:

  • Communicating effectively with individuals and their families
  • How to handle information correctly
  • How to support individuals
  • Identify and respond to signs of pain
  • Promote physical health and wellbeing
  • Support activities of daily living
  • Recognising signs of deteriorations
  • Reporting of any changes in health

An end point assessment will be completed once you have achieved the required components of the course.

How long will the course take to achieve?

The level 2 qualification will take around 12 months to complete.

How will I be assessed?

We’ll come to your workplace once every four weeks to carry out assessments and observations.


Learners may progress on to further qualifications specific to their work context, subject to availability. A wide range of qualifications are available for use within the health sector. These may include further apprenticeship frameworks (eg level 3 Healthcare Support Worker), QCF qualifications or other work-related education and training to support Continuing Professional Development.

What are the costs?

To check eligibility, contact us on 01702 353557 or email [email protected] for more details.

Under the Government’s Apprenticeship Reforms of 2017,  employers have to make a contribution to the cost of training . We’ll discuss and agree this before carrying out an Initial Assessment with each individual learner, which could lead to enrolment if this qualification is appropriate.



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The Skills funding agency is a Co-Financing Organisation with a programme to tackle worklessness and workplace skills issues. To be able to draw down the ESF funds for projects, the skills funding agency needs to be able to fund an equal amount of similar activity from its other budgets – this is known as match funding. Your Apprenticeship may be match funded.